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Are you connected to the Internet? If not, you can't. If you are, then you have a Virus in your computer that's attacking it.
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I had this same virus 2 months earlier.I couldn't do anything with it.I can download music and songs ,but not softwares.I could do nothing but format my computer.
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You will need a new hard drive soon.My B/F worked on someones computer and their hard drive crashed because of a virus.
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