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They probably don't send them anywhere but where they have contracted. Then if it is beyond repair they replace it, send it back to you fixed or issue you a credit or discount for a new unit. It probably has a third party repair service that actually handles this end as HP focus is not on repairing units but selling new ones. Have you ever seen the refurbished listed next to a Like New Unit, then it was a return that was sent to a third-party repair facility which performed the repair and then re-certifies it if the issues are not to complicated.
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