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Even with the best will in the world, there will be scenarios that haven't occurred to you to answer on your site via your Frequently Answered Questions page. While we may do our best to address the usual permutations and issues our customers may throw at us, there's always a curve ball you hadn't seen coming. In addition, you can't possibly hope to cover all possible individual circumstances, so a Live Chat-type dialogue box should help to remedy that to an extent.
Until recently, shopping online or procuring goods and services was a fairly antiseptic and clinical business. What Live Chat-type services are doing is putting back in some of the personal care and attention we hopefully enjoy offline. Live help, then, comes into its own. For being able to receive answer in real time can be the difference between making an immediate sale or losing out while the customer cools awaiting your email reply or goes elsewhere.
Until recently, shopping online or procuring goods and services was a fairly antiseptic and clinical business. What Live Chat-type services are doing is putting back in some of the personal care and attention we hopefully enjoy offline. Live help, then, comes into its own. For being able to receive answer in real time can be the difference between making an immediate sale or losing out while the customer cools awaiting your email reply or goes elsewhere.
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answered 7 months ago
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