What Are The Functions Of A B.P.O?
I am planning to join a B.P.O. Industry so please kindly suggest some important duties.
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BPO is a business process of outsourcing of a company at back office and front office. The BPO company offers services of Accounts Payable, Accounts Receivable, Administration, Billing, Bookkeeping, Call Center, Claims Processing, Contract Management, Customer Service etc. The main duties are just as the duties of a regular job. For example if you work as a Call center Agent then you have to answer incoming calls of the customers, give them information about products and services etc.
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