Why Might I Not Receive My Bonus For Online Poker?

The most common reason that people do not receive their online poker bonus is because the bonus criteria have not been met. If responding to a promotion, it is important to check the rules and regulations surrounding the bonus and ensure that the guidelines are carefully followed.

A sign up bonus, for instance, is often not valid if you already have an open account. A first time deposit bonus will often not be accepted if you have an existing account that you use. This is in place to prevent bonus abuse and to stop players gaining an unfair advantage other others.

There are many bonuses related to inviting new members to the site. These may not be awarded if those you invite sign up with a different email address to the one you provide. This can easily be rectified by contacting the site.  Sometimes the person invited has to actually deposit before you receive your bonus. In this case, there will be no bonus unless they do deposit, and it can take some time before you see it in your account.

There may just be a genuine mistake made. Contact the online poker site and explain the situation and they will be willing to help.