How Can I Ensure My New Merchant Account Runs Smoothly From Day One?

The simplest way to avoid problems is by ensuring you merchant account processor has a full understanding of your business and customer base. Many commonly encountered problems occur shortly after card processing has gone live and, more often than not, this is because of misunderstanding between the merchant and their merchant account processing company.

These start-up problems are best prevented by ensuring your service provider has the best quality information and that your application form was fully and accurately completed. Double-checking the facts before commencing credit and debit card processing will not only prevent immediate teething problems, it will also help avoid trouble further down the line.

The crux of the matter is maintaining an open dialogue with your merchant account processing company. The service – or lack of service - they provide pivots around having a firm understanding of your business.

For instance, if you have seriously underestimated monthly sales volumes this could trigger intervention as the merchant account processor's systems may interpret higher than expected volumes or order values as potentially fraudulent activity. The result would be blocked orders.

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