What Points Kept In Mind To Draft A Letter Of Acknowledgement?

The order may be lacking exact information about the goods desired, the remittance or trade references may be wanting, payment may be inadequate and so forth. In such cases, the acknowledgement must be very tactful. It should begin with thanks and then ask for the information for want of which the order has been held up. The letter is so drafted, as the customer may not feel rebuked for his omission.

               Again, it may so happen that goods are out of stock and an order cannot be executed within the specific period. Here also, the acknowledgement should thank the customer for his order. State the definite date when the goods can be supplied or by suggesting a substitute or offering both the alternatives.

                There are many points we use when we draft a letter of acknowledgement:
The date of the order and the buyer's order number, if any. A repetition of the essential points of the order, such as, specification of the goods, prices, mode and time of delivery etc. This will be enabling the customer for his order and solicitation for further orders. Express your cordial interest in serving the customer.