Where can i find great ides to break the ice between customer service agents and their new Team leaders. We have over 70 teams and . We will be conducting a site wide shift change. Agents will be moving to different team. I am needing ideas on how to break the ice between agents and team leads while boosting moral.
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I believe in this situation, the best idea would be to help them communicate. You can arrange an introductory workshop for them. In this workshop you can arrange ice breaking activities. You can make teams of 5-6 people and give them some time to complete a task or solve a management problem or come up with ideas. This would provide them ground to interact and know each other. And thus can prove to be a good ice breaking activity.
answered 9 months ago
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