As A Retail Manager, How Would You Ensure That A Customer Loves Shopping In Your Store?

What better way then to ask your regulars? I am in retail and those are the ones who will be honest and candid, and let you know what works for you and what doesn't.

           A Retail manager I am responsible for the day to day running of the store in keeping with the policy of the management. The main focus is to manage the staff, improve sales and meet the customer's demands.

           In an era where customer is God if I can substantially improve the sales; my other short comings can easily be ignored as the crux of any business is to lure customers into the shop. My primary job then would be to look at the layout of the merchandise in the shop. Items should be well displayed without looking crowded, and with price tags on each item. Discounted or items on sale should be prominently displayed. The items can be cleverly rotated from mannequins to shelves, so that customers feel that new stock is displayed everyday.

           I would have to train and motivate the staff to be efficient, be quality conscious and maintain good relations with customers so that they feel like coming back again and again.

           I must take key decisions about stock control, predict future trends and organize special festival, seasonal or promotional sales. I must keep walking around the shop, talking to customers and staff to amicably resolve any complaints or comments. I must keep abreast with what my competitors are doing so that I can do better.

           If the clients are made to feel special, given quality items at competitive rates in a pleasant shopping atmosphere he would love to shop in my store.