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BPO means Business Process Outsources . It includes all the process like voice /non voice both, and transaction process in non voice and voice is inbound process.
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In a BPO, which involves voice and non-voice, the department which handles the core production or transaction is the Operations Department.
An independent division may be set up which looks into the way the job has been done , calls have been taken, transactions have been processed relating it to the ideal with a set of parameters.These are judged by a team of people who have experience and have proved themselves in customer satisfaction. They analyse the calls/transactions and prepare guidelines to improve the way the work is being done in association with the Training Department.
An independent division may be set up which looks into the way the job has been done , calls have been taken, transactions have been processed relating it to the ideal with a set of parameters.These are judged by a team of people who have experience and have proved themselves in customer satisfaction. They analyse the calls/transactions and prepare guidelines to improve the way the work is being done in association with the Training Department.
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