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asked 5 months ago
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Always be polite but answer the questions as quick as you can. When i worked in a call center there were 20 of us. We worked 10 a day. We had over 2000 calls sitting in our bank. We were told to be polite but to keep our calls down to 3 minutes per call. We were averaging about 80-100 call a piece. So the ones that were able to do close to 100 calls a day became an asset to the company. You have to keep the customer focused on the problem, do not let them stray from the subject. Good luck!!!
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