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Depends on what business you are in... In most cases it pays to be honest and kill them with kindness. It earns trust with the customers.
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Be confident pretend you know what your talking about even if you aint that sure people can be abnoxious too no matter who you are they are pist your just unlucky to be the one thats gets there wrath
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Its hard to deal with some people face to face lol there is just some people you can't please.. Just remember in business they say customers are always right!! Always smile and be respectful. First impressions are lasting impressions.. If they have a complaint about something listen to the customer, identify the problem, never blame the customer, then find away to resolve the problem to make the customer happy.
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