Can You Please Draft A Sample Letter?

This letter asks for additional information
before a complaint can be processed. Explain the procedure, thank the
customer for his patience and tell him when he can expect resolution.




1234, Main Street

Boston, MA 02123



03/16/05



<Recipient Address Goes Here>



Hello.



This letter is to inform you that we have received your
<inquiry/complaint> concerning <nature of complaint>.
Before we can resolve this matter we need <what is needed>.



As soon as we receive this information, we will investigate the matter and respond to you no later than <time frame>.

<Contingency actions.>



Thank you for your cooperation and patience while we resolve this matter.



Regards,



Jim Karter





encl: <List of enclosed items goes here>


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