What Are The Duties Of A Customer Service Officer?

--To work for an organization to promote customer care.
--To work for an organization to help customers to resolve their queries.
--To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
--Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
To work for an organization to promote business.
--To answer to the queries of the customers in an ethical and informative way.
--To give appropriate and relevant information to the customers.
--To maintain a position of trust and responsibility by keeping all customer business confidential.
--To update any requests made by the customers into the system to complete the task.
--Self motivation to increase knowledge and skills by in-house trainings and seminars.
--Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
--Answer confidently or find appropriate solutions to customers' problems.
--To initiate conversation to uncover customers' needs.