In Bpo, If The Customer Care Executive Is Not Taking Your Feedback Seriously Or Positively Then What Would You Do?

Now a days with call centres of BPOs all over the country, one always has to talk to a customer care executive about problems or complaints. It is quite likely that your experience will not be a very good one always. Some companies take care and train their executives before they handle customer complaints while other do not give sufficient training before they are put to a job. It is more likely that such people will not be able to give satisfactory services to a customer. In these cases there are a few things that one could do. The first step will be to ask for the floor manager and to escalate the problem to him. In some cases this may not be possible if the person you are talking to, is unwilling to do so. In this case, it will be a good idea to make a note of the name of the officer and call back again so that the next time you may be routed to a different person who will be more open to your complaints. If the above does not work and you are still unable to get a response, please go to the website of the company and look for contact number and email addresses. You can either call and lodge a complaint or write an email stating your problem, the name of the person who you talked to and the area where you are located. Hope this will get you some attention, Good Luck!

Add Comment

Report