What Objectives Should A Receptionist Have?

The duties and objectives that a receptionist should have will depend on where the receptionist is working, such as at an office, a salon, or at a hotel. Some general job objectives, however, can include greeting guests and visitors in a friendly manner, efficiently taking all internal and external calls and transfering calls to the appropriate office, or department when necessary.

The receptionist will usually be required to arrange appointments and to keep precise records of all appointments taking place in the office. General record-keeping and clerical duties are usually part of a receptionist's job description. This normally involves managing client files and accounts, sending out invoices and balancing accounts. As a result, a receptionist must have very good organizational skills.

A receptionist should also be able to provide basic information on the services offered by the given business or office to prospective clients. In the case of hotels, receptionists are in charge of controlling keys to rooms and all cash or credit transactions.