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asked 3 years ago
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Call centres characteristically help in a big way in improving business line, call centres take care of after sales services, like answering customer queries, trouble shooting, replacing their products with new ones if under warranty, etc.
All these services which are handled by call centres help in building the reputation of a company and attract customers, circuitously helping the business line in amplifying sales and generating revenue. Nearly all modern call centres are built in regions which are depressed financially, which means companies get land as well as labour at very cheap rates. One of the most well known locations for call centres is India where there are many English speaking people.
The trend of shifting call centres to India was initiated by General Electric. Another growing location for call centres is Philippines.
All these services which are handled by call centres help in building the reputation of a company and attract customers, circuitously helping the business line in amplifying sales and generating revenue. Nearly all modern call centres are built in regions which are depressed financially, which means companies get land as well as labour at very cheap rates. One of the most well known locations for call centres is India where there are many English speaking people.
The trend of shifting call centres to India was initiated by General Electric. Another growing location for call centres is Philippines.
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