What Is The Difference Between BPO And Call Center?

Business Process Outsourcing basically is the leveraging of expertise or specialist process vendors to offer and administer an organization's critical or non-critical enterprise developments and applications. The most well known examples of BPO are call centres, human resources, accounting and payroll outsourcing.

A call centre basically is a centralized office generally used for the function of receiving and transmitting a huge quantity of requests via telephone. A call centre usually is controlled by a company to manage received product support or information queries from customers.

Outbound calls for the purpose of telemarketing, clientèle and dept collection are also carried out at call centres. A call centre is normally operated via a widespread open workshop for call centre agents along with a work station which normally comprises of a computer for each agent.

BPO is the short form of business process outsourcing. Hence a BPO company that deals with outsourced jobs may or may not have call centres. BPO is a much broader term when compared to call centre. However, the two terms have a relationship. A call center is a sub-set or sub-unit of a BPO. It is a place where business is done over the telephone. Again there are BPOs where there are no call centres but the entire business is handled through the web. BPO includes, IT services, financial services etc.

A call centre can be seen as a centre for handling the business of internal and/or overseas clients and different companies can outsource parts of their business to call centres. A call centre is also considered as a BPO which handles business over the telephone. However, there is a misconception among many people that BPO means a call centre. This is incorrect.

Bpo is a organization whis takes a business from outsourse and perform...but call centre is a place where all proceser is based on teliphone...

The fundamental difference between a call center and a BPO is that a call center is be a BPO but a BPO may not be a call center. BPO is an abbreviation for Business Process Outsourcing. The process that is outsourced can be broadly classified into voice based and data based.

A call center is a voice based process. An example of a call center could be an insurance firm that chooses to sell insurance by cold calling potential clients. If it is based in the United States then the firm could choose to move the entire process to an Asian country. Agents will be hired in the Asian country and they will be trained. The act of selling insurance has been moved from the United States to a call center in Asia.

Since the business process outsourcing boom was primarily facilitated by the advent of call centers they have become synonymous with each other.