What Are The Advantages Of Manual Over Automated Front Desk System In Hotel Industry?
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The Hotel Industry is specifically a service industry. In fact this industry offers a mix of services and products. The services include the ambiance, the dining experience and the products include meals, laundry etc.
The biggest challenge these days is automation of processes. For some industries it is possible to fully automate the processes such as a manufacturing company but for some it is a challenge to incorporate automation. For services in particular, it is very difficult to implement automation. You can automate the product part of the hotel industry to some extent but services can not be automated.
Advantages:
The advantages for using Manual over Automated system in hotel industry include:
- More customer satisfaction.
- Services can be better customized for a particular customer through a manual system.
- The taste of the food can be guaranteed through manual checking of quality.
- Complimentary services can be given for frequent customers or for dissatisfied customers.
- Unique customer can be created only with the help of manual system.
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