How To Unfreeze The Sandisk Mp3?

Well, usually when that happens wait a little while and hold the off button for 30 seconds to a min, that usually takes care of the problem. I am just going to return mine 'cause it's being a real pain. After the first time it did that it started acting up and then the buttons wouldn't work etc. So really, if you can return it I would 'cause if it is having little glitches now it probably will have major ones in the future. Like mine.