My Dell Printer 962 Will Print, But Will Not Scan. Why?
My Dell 962 will print, but will not scan. Is the USB cord my problem?
Guest
asked 2 years ago
3 Answers - Sort by: Date | Rating
If the printing function of your Dell Printer 962 is working properly then it is not a usb cable problem.Maybe its len which is used for scanning has gotten weak.
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I had the same "No Scan" problem on my 962 - the solution is:
Go to this address in the Dell Community:
Http://en.community.dell.com/forums/p/19243590/19376243.aspx
Follow the Reply from PudgyOne. It works perfectly!! The scanner & all other 962 functions are now working. The problem was caused by downloading a "Microsoft Hardware Update for 962" or some other "Update" which corrupts the installed driver.
One of the people who had a No Scan problem paid to speak to Dell - he was told: "It is a hardware problem, buy a new printer" Dell was wrong, it is a corrupted driver & firmware which needs to be totally uninstalled and replaced - follow the "PudgyOne" advice (from the Dell Community board).
--gordo
Go to this address in the Dell Community:
Http://en.community.dell.com/forums/p/19243590/19376243.aspx
Follow the Reply from PudgyOne. It works perfectly!! The scanner & all other 962 functions are now working. The problem was caused by downloading a "Microsoft Hardware Update for 962" or some other "Update" which corrupts the installed driver.
One of the people who had a No Scan problem paid to speak to Dell - he was told: "It is a hardware problem, buy a new printer" Dell was wrong, it is a corrupted driver & firmware which needs to be totally uninstalled and replaced - follow the "PudgyOne" advice (from the Dell Community board).
--gordo
Guest
answered 7 months ago
Guest
answered 6 months ago
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