Rebecca Watt
Rebecca Watt voted up Walter The Grump's answer

Every situation and person are different. I work security for a retail store as my part time second job. I deal with customers a lot. Here are some tips:

1: Remain calm, polite, and respectful. Don't stoop to their level.

2: Show them you're listening to them.

3: Care or pretend enough they think you care.

4: Take the … Read more