Annalee Meeter
Annalee Meeter voted up Anonymous' answer

A call center is a a organization used for the purpose of receiving and transmitting a large volume of a request by telephone.A call center is operated by a company to administer incoming product support or information inquiries from customers. Outgoing calls for telemarketing, clientèle, product services, and debt collection are also … Read more

Annalee Meeter
Annalee Meeter voted up Ray Dart's answer

These days it usually means dealing with someone in India who has an impenetrable accent, speaks English badly and does not really understand what you or they are talking about. Offshored call centres have an extremely poor reputation in the UK and for good reason.