Thea Lewis
Thea Lewis answered

Agents – They are the first point of contact and can, through proper training and initiatives, deliver on multiple objectives through call resolution and efficient handling of customer issues.

The main responsibilities are Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.


Thea Lewis
Thea Lewis answered

Being a successful Call Center agent requires having good customer service skills to provide friendly and valuable information to customers. Some other responsibilities associated with the position include keeping records of customer queries and complaints, contacting customers to inform them of any new developments regarding their initial inquiry and recommending improvements to prevent problems in … Read more

Thea Lewis
Thea Lewis answered ebr rodriguez's question

A call center is a business entity or organization that is engaged in selling tele-calling services to clients. Call centers are primarily divided into two types –outbound call centers and inbound call center.