Natan Smolinski
Natan Smolinski voted up Anonymous' answer

There are some advantages of using customer relationship management:-

Improved Customer Experience

Today’s customers expect a customized, streamlined experience from beginning to end. They want you to know who they are and to have what they need— without transferring the call and without keeping them waiting.  A customer relationship management system will enable you to quickly identify … Read more

Natan Smolinski
Natan Smolinski voted up catherine adams' answer
Hello Naomi, well what could be a disadvantage - the staff working in customer relationships do not have good empathy and communication skills [or some of them do] that can kill business. The opposite you employ staff with initiative, with enthusiam, with high social skills, who can deal with emotional customers, and calm down aggressive … Read more