How Do I Make A Complaint To Barclays Bank?

Barclays Bank is not the kind of bank that does well with complaints in my experience.  If you have a problem with any aspect of their operations, you can of course go into any branch, if there is one close by and speak with one of their managers.  Don't be fobbed off, if you feel its important, have your say.  I doubt that it will get you far unless you have been seriously aggrieved.

In this past, I would call up the telephone banking people and speak to them, but they are not wonderfully gifted with the English language and so find it rather difficult to help you, since they are simply looking for key words in your sentence to try to help you with.  Don't bother with that.

You can also write to them, but I would try calling them on the Barclays Bank customer relations line, where they are used to dealing with this type of thing.  This is their address:

Customer Relations
Barclays Bank PLC
1 Churchill Place
FREEPOST
RTLA-CSUE-TCHC
London
E14 5HP

This is how to contact them by telephone: 0800 282 390

I just called Barclay/ US Airways and complained about there policy of holding any payments towards your CC for the maximum of 10 days, even if you paid your credit card electronically. I also contacted US Airways since this is there credit/bank for the airline.

I had to go through their call centre several times before getting to their Customer Relations Team who seem to do nothing but send letters each month saying 'they are waiting on another department' for an update. Log the complaint officially with them, keep a note of all the dates/call durations and correspondence and log an initial case with the Ombudsman so they have a record of when it began even though they don't get involved until after 8 weeks. You'll need all these details, trust me. Ombudsman have released figures to say Barclays was their most complained about company and 71% consumer complaints about them were upheld.