Hi this is Deidra Croft, i am presently working for bobknowsphones.com - Providing Information on Repair iphone . To us Bob represents how we do things. It is setting up our store in a professional old school way. We do training and retraining on smart phones. Before we decide which phones we are going to fix we research the phone and the repairs. We look at the parts and buy the phone to set up our technique on the correct way to do the repair. And we stand behind the repair. Bob won’t be riding around in a car fixing phones in shopping center parking lots. He has a business where he stands behind his work. If there is a problem you can get it fixed. He lists his prices. Bob insist that all customers are treated fairly and with respect.