1-Front Desk/Guest Services-welcomes guest, checks the guest in and out, answers questions
2-Pbx Operator-answers phones,transfers calls, answers questions, fills requests
3-Housekeeping-cleans
4-Engineering-maintenance
5-Bellman-greets guest, helps with baggage
6-Concierge-sets reservations, answers questions, gives directions, makes suggestions
7-Night Audit-bills credit cards for charges, daily paper work

Every individual will be effected differently and at varying degrees. Armed robbery is a traumatizing event to happen to someone. The many emotions that you would go through during the ordeal could leave lifetime effects. The fear of the unknown becomes magnified. You don't know who to trust or to suspect. Post traumatic syndrome is … Read more

I chose the hotel industry because no 2 days are ever the same and it is a rewarding challenging career. The diversity of our guests is a continuing learning and satisfying experience. The people I work with are some of the most caring good natured real people I've ever had the pleasure of knowing.

If they are trained in front desk procedures and if that is their job description.