siu letogaq asked 3/7/2011 How does or should the process of resolving customer complaints differ when dealing with internal customers?
siu letogaq asked 3/7/2011 How does or should the process of resolving customer complaint differ whn dealing with internal customers?
valerie saunders asked 3/5/2011 Why is it important to use words and language a customer understands?
Anonymous asked 11/1/2010 How does accomodating customers delivery needs contribute to customer loyalty?
Anonymous asked 10/30/2010 A customer purchased $560 worth of merchandise and wants it to be delivered. The delivery charge is 3.5% of the purchase amount with a $29 minimum. How much would the delivery charge be?
Anonymous asked 10/30/2010 A customer has been waiting for more than one month for an out-of-stock refrigerator to arrive at the store. When she finds out that the store received the refrigerator more than two weeks ago but failed to call her, What would you do?
Anonymous asked 8/5/2010 What behaviour indicates that the customer expects a particular action by you?
Anonymous asked 6/29/2010 Why Is It Important To Keep Your Customer Informed If There Is Likely To Be Any Delay In Responding To A Communication?
Anonymous asked 6/11/2010 A Customer Is Walking Around The Store Obviously Looking For A Product She Can't Find. What Do You Do?
kate asked 5/27/2010 What Is Involved In Responding To A Customer Complaint, What Guidelines Are Available To Assist You?
Anonymous asked 5/20/2010 What Approach Should A Technician Take When Receiving A Call From A Stressed Customer?
Anonymous asked 4/11/2010 What Is The "Grace Period" Allowed For An Intoxicated Customer To Finish Any Remaining Liquor On His/her Table After Liquor Service Has Been Stopped?
Anonymous asked 3/10/2010 How Do You Know When You Have Successfully Established Rapport With Your Customer?
Anonymous asked 1/31/2010 Elaborate On A Situation On How You Handled A Situation Where The Customer Was Totally Wrong?
