Tom Lowe on Blurtit

Tom Lowe asked 6/17/2016

another one :) -a time when you have provide an incredible customer experience with the help of your team in order to ensure that the customer received that “wow” service which left a last memory.examples :)?

Tom Lowe thanked PJ Stein's answer 6/17/2016

Give a time when you have needed to put yourself in the customers shoes in order to make a decision that guaranteed the customer would receive excellent service?

Almost all my jobs required good customer service and I always tried to do what was fair and within company policy.

Tom Lowe asked 6/17/2016

second part of the question -in your answer, please outline the situation, how you put yourself in the shoes of the customer, what decision you made and the impact you feel you had in the situation?

Tom Lowe