You can take advantage of CrazyCall web-based software, i.e. It's not completely for free, but affordable enough - $0.28/min, both landline and . You can also record and analyze the conversations. The app setup takes literally a couple of minutes and you don't have anything but headset and a good internet connection … Read more
In my personal opinion, the following qualities are quite important for call center agents:
- Optimism, since optimists make contact with other people much faster and easier and don't give up on rejections. Instead, they try to overcome it.
- Ability to listen, what is specific to introverts. Each call center agent should understand the … Read more