I was driving a bus with 4 other adults and 8 children on a field trip. We stopped at a fast food place for lunch. I was asked to order and pay for the food (all adults chipped in). I had a long list and was first confronted by the Kiosk. I deferred to a human and placed my order. I casually asked the manager if the Kiosk was replacing humans. She said oh no. It was intended to and was actually speeding up the ordering process. She said they had so many problems finding and training people, who had no skills or basic education what so ever, they resorted to the Kiosk to assist in the ordering process. They had to actually hire more folks for the kitchen. I find it disturbing. Lack of education and basic skills causing industry to suplement with automation.
Hve you seen the new "Order and Pay" Kiosk in fast food places? You order and pay and pick up a platic number. Your food and cups are brought to your table less condiments and liquid.
I rarely eat fast food, and if I walked into a place that had a kiosk like that I would most likely walk out. I hate going through the drive thru and talking through speaker.
Well, then again, I might adjust. I love the Starbucks app where I order my drink as I am about to leave my house and then when I get to the store it is made and paid for. I just walk in and pick it up. No waiting in line. And Publix grocery stores do the same with their deli sandwiches, except you don't prepay. It is ready when you get there and you can go to the express checkout and leave.
I guess I tip the kiosk ?
The kiosks are being brought in because companies can not pay the high minimum wage for employee's anymore. If you want to stay with a job that wont be replaced by robots.... You gotta go into computer programing cuz these kiosks and robotics will need real brains to iron out the kinks and bugs and repair them when they break down.