Sincerity Annabell
Sincerity Annabell thanked Didge Doo's answer

I've only had one job where I had to deal with angry clients, and there were a lot of them. I found the key was never to respond with a No! My standard response was, "Let's see what we can do for you." Then I'd bring up their file on the computer and explain why … Read more

Sincerity Annabell
Sincerity Annabell thanked Danae Hitch's answer

There are some people that excel at not hearing the angry tones and are listening instead to what the customer is saying. It's hard for me to do that but I certainly did my best.

I used to work at a Target customer service desk back in the late 1980's to early 1990's. Toward the end … Read more

Sincerity Annabell
Sincerity Annabell thanked Gator Blu's answer

I used to work the customer service desk at department store. The day after Christmas there were four of us working the desk, so there were 4 lines and there were at least 20 people in each line. I had this one woman, as soon as she got to the front of the line start, … Read more

Sincerity Annabell
Sincerity Annabell thanked Retiredkop Retiredkop's answer

I'm used to the love hate relationships experienced as a cop.  People love me when they think I'm on their side, but hate the ground I walk on if I'm not!  I would suggest you look into a class on Verbal Judo.  No your not going to drop kick them into liking you.  Verbal Judo … Read more

Sincerity Annabell
Sincerity Annabell thanked Angela Anthony's answer

Yep, most days actually! I get yelled at and cursed at when the detoxing addicts are admitted to the hospital for an abscess in their arm and "it hurts" .....their bodies don't recognize pain medication anymore and I'm to blame? Whiners...my arm huuuurts....DUH.

Sincerity Annabell
Sincerity Annabell thanked Jaimie JT's answer

I deal with angry people everyday at work ... In my personal life I just yell right back cos RAAAAAR !!! But at work I've learned to just   repeat back what they are angry about and let them know I have listened to what they are trying to convey to me  ... Sometimes when  … Read more